Parimatch Customer Service

Email support is a universal communication option. You can use it no matter what you are interested in or what problem you are facing. To do this, send an e-mail to support@parimatch.com.

Requests by e-mail are considered by Parimatch support team within a day. If you want to receive a response faster, follow a few recommendations:

• In the subject line, briefly describe the nature of the problem or issue you are concerned about. This way we can understand what we have to deal with right away;
• In the text, describe the problem in as much detail as possible, with all the details. If it is possible to add screenshots or clarifying information – do it;
• Describe the problem or issue in one email. Do not send a series of emails about the same issue. This will only increase the time it takes for the issue to be addressed;
• Use only official Parimatch support contacts. Do not send e-mails to unauthorized e-mail addresses and do not reply to messages received from them.

Also, always remain polite. Do not be rude to support staff. This can only get your account blocked.

This is a faster way to communicate and can be used if you want to ask a simple question, get basic information, or need help urgently. To start an online chat, click on the button in the corner of the screen. In the window that opens, enter your message and wait for a Parimatch support staff member to reply. This may take up to 5 minutes.